Scoot Refund Policy 2026: Singapore's Budget Carrier
Updated: January 10, 2026 | By Lee Chen Wei, Singapore Expert
Quick Summary
Scoot (Singapore Airlines-owned LCC) has FlyBagEat bundles with flexibility. Singapore Changi hub. Long-haul budget to Asia/Greece/Berlin. Call 1-844-656-7300.
1. Scoot Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Fly | SGD$60+ | ? Non-refundable |
| FlyBag | SGD$40 | Credit only |
| FlyBagEat | SGD$20 | Credit (fee) |
| ScootPlus | Free | ? Cash |
2. KrisFlyer Integration
Scoot flights earn Singapore Airlines KrisFlyer miles on higher fare bundles. Use miles on both Scoot and Singapore Airlines.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Scoot offer refunds?
Fly: Non-refundable. FlyBag/FlyBagEat: Credit. ScootPlus: Cash refund. Scoot cancels = cash.
Where does Scoot fly?
Singapore Changi serves: Tokyo, Seoul, Taipei, Bangkok, Bali, Gold Coast, Perth, Athens, Berlin.
What is Scoot's refund policy for cancelled flights?
When Scoot cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Scoot charge change fees?
Change fee policies vary by fare class and route. Many Scoot fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Scoot customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Scoot reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.