Jetstar Refund Policy 2026: Australia's Low-Cost Carrier
Updated: January 10, 2026 | By James Wilson, Australia Expert
Quick Summary
Jetstar (Qantas-owned LCC) has Starter Max fares that are refundable. Melbourne/Sydney base. If Jetstar cancels, demand cash refund. Call 1-844-656-7300.
1. Jetstar Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Starter | AUD$50+ | ? Credit only |
| Starter Plus | AUD$30 | Cash (fee) |
| Starter Max | Free | ? Cash |
2. Qantas Frequent Flyer
Jetstar flights earn Qantas Points. Qantas Frequent Flyer members get additional benefits including priority boarding on Plus/Max fares.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Jetstar offer refunds?
Starter: Credit only. Starter Plus: Cash with fee. Starter Max: Full cash refund. Jetstar cancels = cash.
Does Jetstar charge change fees?
Starter: AUD$50+. Starter Plus: AUD$30. Starter Max: Free.
Where does Jetstar fly?
Melbourne/Sydney serve: Bali, Phuket, Tokyo, Singapore, Honolulu, plus Australian/NZ domestic routes.
What is Jetstar's refund policy for cancelled flights?
When Jetstar cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Jetstar charge change fees?
Change fee policies vary by fare class and route. Many Jetstar fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Jetstar customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Jetstar reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.