Lion Air Refund Policy 2026: Indonesia's Largest Carrier
Updated: January 10, 2026 | By Budi Santoso, Indonesia Expert
Quick Summary
Lion Air (Indonesia's largest airline, Lion Group) has Business fares that are refundable. Jakarta hub. If Lion Air cancels, demand cash. Call 1-844-656-7300.
1. Lion Air Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Economy | IDR300K+ | ? Credit only |
| Business | Free | ? Cash |
2. Lion Passport
Lion Air's loyalty program. Earn miles on Lion Air and group carriers (Batik Air, Wings Air, Thai Lion). Redeem for award flights.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Lion Air offer refunds?
Economy: Credit only. Business: Cash. Lion Air cancels = cash.
Where does Lion Air fly?
Jakarta serves: Singapore, Kuala Lumpur, Bangkok, plus 100+ Indonesian domestic destinations.
What is Lion Group?
Lion Air owns: Batik Air (premium), Wings Air (regional), Thai Lion, Malindo Air (Malaysia).
What is Lion AIR's refund policy for cancelled flights?
When Lion AIR cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Lion AIR charge change fees?
Change fee policies vary by fare class and route. Many Lion AIR fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Lion AIR customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Lion AIR reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.