AirAsia Refund Policy 2026: Asia's Largest Low-Cost Carrier
Updated: January 10, 2026 | By Ahmad Rahman, Asia LCC Expert
Quick Summary
AirAsia (Asia's largest LCC) has Premium Flex fares that are refundable. KL/Bangkok/Manila hubs. If AirAsia cancels, demand cash refund. Call 1-844-656-7300.
1. AirAsia Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Low Fare | MYR100+ | ? Non-refundable |
| Value Pack | MYR50 | Credit only |
| Premium Flex | Free | ? Cash |
2. BIG Loyalty Program
AirAsia BIG Points can be earned on flights and 200+ partners. Points never expire for active members. Redeem for flights, hotels, shopping.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does AirAsia offer refunds?
Low Fare: Non-refundable. Value Pack: Credit. Premium Flex: Cash. AirAsia cancels = cash.
Where does AirAsia fly?
Kuala Lumpur/Bangkok/Manila serve: Tokyo, Seoul, Sydney, Bali, Phuket, plus extensive ASEAN network.
What is AirAsia X?
AirAsia X is the long-haul subsidiary flying to Australia, Japan, Korea, and Hawaii.
What is Airasia's refund policy for cancelled flights?
When Airasia cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Airasia charge change fees?
Change fee policies vary by fare class and route. Many Airasia fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Airasia customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Airasia reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.