Viva Aerobus Refund Policy 2026: Mexico's Ultra Low-Cost Carrier
Updated: January 10, 2026 | By Miguel Hernandez, Mexico Expert
Quick Summary
Viva Aerobus (Mexico's ULCC) has mostly non-refundable fares. Monterrey/Guadalajara base. If Viva cancels, push for cash refund. Call 1-844-656-7300.
?? Warning: Viva Aerobus is ultra low-cost. Most fares are non-refundable. Consider travel insurance!
1. Viva Aerobus Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Zero | $75+ | ? Non-refundable |
| Light | $50 | ? Credit only |
| Smart/Extra | $25 | Credit only |
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
2. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
2. FAQs
Does Viva Aerobus offer refunds?
Most fares are non-refundable. Credits may be offered. If Viva cancels your flight, demand cash refund.
Does Viva charge change fees?
Yes, all fares have fees: Zero $75+, Light $50, Smart/Extra $25.
Where does Viva Aerobus fly?
Monterrey/Guadalajara serve: Mexico City, Cancun, Los Cabos, plus US cities like Houston, Dallas, Las Vegas, Los Angeles, Chicago.
What is Viva Aerobus's refund policy for cancelled flights?
When Viva Aerobus cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Viva Aerobus charge change fees?
Change fee policies vary by fare class and route. Many Viva Aerobus fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Viva Aerobus customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Viva Aerobus reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.