Kenya Airways Refund Policy 2026: Flying Blue, Cancellations & Cash Refunds
Updated: January 10, 2026 | By Peter Ouma, Africa Expert
Quick Summary
Kenya Airways (SkyTeam, uses Air France Flying Blue) has Flex fares that are refundable. Nairobi hub - "The Pride of Africa." If Kenya Airways cancels, demand cash. Call 1-844-656-7300.
1. Kenya Airways Fare Types
| Fare | Changes | Refundable? |
|---|---|---|
| Promo/Economy | $100+ | Credit |
| Flex | Free | ? Cash |
| Business/Premier World | Free | ? Cash |
2. Flying Blue
Kenya Airways uses Air France-KLM's Flying Blue program. Miles can be earned and redeemed across SkyTeam partners. Silver/Gold/Platinum tiers.
Your Legal Rights Under DOT Regulations
Under DOT regulations, you have federal rights that airlines cannot override:
? Your Guaranteed Rights:
- 24-hour full refund: Cancel any ticket within 24 hours if booked 7+ days before departure
- Cash refund when airline cancels: Never have to accept vouchers for airline-caused cancellations
- Refund timeline: 7 business days (credit card) or 20 days (other payment methods)
- Tarmac delay protections: Must deplane after 3 hours (domestic) or 4 hours (international)
- Denied boarding compensation: $775-
3. FAQs
,550 for involuntary bumping
If denied your rights, file a complaint at airconsumer.dot.gov.
Baggage Fee Refunds
Paid for checked bags but your flight was cancelled or delayed?
- Flight cancelled by airline: Full refund of ALL baggage fees
- Bag delayed 24+ hours: Eligible for essential items reimbursement
- Bag lost permanently: Up to $3,800 liability (domestic)
Important: File claims immediately and keep all receipts.
3. FAQs
Does Kenya Airways charge change fees?
Promo/Economy: $100+. Flex and Business: Free.
Can I get cash refund?
Flex and Business are refundable. Promo gets credits. Kenya Airways cancels = cash.
Which US cities does Kenya Airways fly to?
Nairobi connects to: New York (JFK) via nonstop flights.
What is Kenya Airways's refund policy for cancelled flights?
When Kenya Airways cancels your flight, you're entitled to a full refund to your original payment method - not just a voucher. If the airline offers only credit, you can insist on cash back. For schedule changes over 2 hours, refund rights typically apply. Call 1-844-656-7300 for help enforcing your refund.
Does Kenya Airways charge change fees?
Change fee policies vary by fare class and route. Many Kenya Airways fares now allow free changes (you pay only fare difference), while basic/light fares may still have restrictions. The 24-hour DOT cancellation rule applies to all US departures. Contact us at 1-844-656-7300 for your specific ticket.
How do I contact Kenya Airways customer service?
Skip the long hold times. Our travel specialists at 1-844-656-7300 have direct access to Kenya Airways reservation systems and can resolve issues faster than the general customer service line. We're available 24/7 for urgent travel situations.