How to File a DOT Complaint Against an Airline [2026 Step-by-Step]
Updated: January 10, 2026 | By Robert Martinez, Consumer Rights Expert | 6 min read
Quick Answer
File DOT complaints at airconsumer.dot.gov. Include: booking details, what happened, what you want, and proof you tried resolving with the airline. Airlines respond to DOT complaints 90% of the time! Need help? 1-844-656-7300.
When to File a DOT Complaint
? Good Reasons to File:
- Airline refused required refund
- Refund taking too long (7+ days credit card, 20+ days other)
- Denied boarding (bumped from flight)
- Significant schedule change without proper options
- Misleading advertising
- Disability/accessibility violations
- Tarmac delay over 3 hours without options
? DOT May Not Help With:
- Poor service quality (rude staff, bad food)
- Lost luggage (file with airline directly)
- Weather delays (not airline's fault)
- Disputes over fare prices
Step-by-Step: Filing Your Complaint
Step 1: Try the Airline First (Important!)
Before filing with DOT, document that you tried to resolve with the airline. Keep emails, chat logs, and reference numbers. DOT will ask about this.
Step 2: Gather Your Evidence
- Booking confirmation
- Cancellation/change notice from airline
- Your refund request (email preferred)
- Airline's response or lack thereof
- Payment receipts
Step 3: File at airconsumer.dot.gov
Go to airconsumer.dot.gov. Select "File a Consumer Complaint." Fill out the form with all relevant details.
Step 4: Wait for Response
DOT forwards your complaint to the airline. Airlines typically respond within 30-60 days. DOT tracks all complaints.
What to Include in Your Complaint
| Include | Example |
|---|---|
| Flight details | AA123, JFK-LAX, Jan 15, 2026 |
| Booking reference | ABCDEF |
| What happened | Flight cancelled, refund denied |
| What you want | Full refund of $450 |
| Your attempts | Emailed Jan 16, called Jan 17 |
Need Help with Your Complaint?
Our experts can help you document your case and maximize your chances of success.
Call 1-844-656-730024/7 Support � Free Consultation
FAQs
Does filing a DOT complaint actually work?
Yes! Airlines take DOT complaints seriously because they're tracked publicly. Many travelers get refunds or compensation after filing.
How long does DOT take to respond?
DOT forwards your complaint within a few days. Airlines typically respond within 30-60 days. You'll receive updates via email.
Can DOT force the airline to pay?
DOT doesn't adjudicate individual claims but does track complaints and can take enforcement action against airlines with patterns of violations.
Should I mention DOT rules?
Yes! Reference specific regulations like "14 CFR 259.5" (refund requirements). This shows you know your rights.